Industry
Service-Led B2B
Service-led B2B organisations sell complex offerings and then live with the operational reality — tickets, recurring contracts, parts inventory and SLA commitments that must stay visible to both teams and customers.
Operational challenges we address
Software in this sector must support the workflows, controls and accountability that teams rely on every day.
Sales-to-service handover
Opportunities, commitments and service scope need a clear transition from presales to delivery.
Ticket and SLA management
Service teams need structured workflows for resolution, escalation and SLA tracking.
AMC and recurring contracts
Contract terms, renewals and service entitlements must be managed alongside day-to-day operations.
Areas of focus
We work across the operational domains that matter most in this environment.
- Presales and opportunity management
- Post-sales service
- Parts and inventory
- Workflows and approvals
Products
Platforms built for this sector
Commercial software developed and supported by our own team.
A product by Spontaneous Enterprise
Shasvatm CRM
Connect leads, opportunities, service tickets, SLA commitments, AMC contracts and parts inventory in one flow.
Solutions
Custom capabilities for this sector
When your requirements go beyond a standard product, we deliver tailored enterprise software, integrations and automation.
Discuss your service-led b2b requirements.
Whether you need a product demo or want to explore a custom solution, we can help you understand the right starting point.